FAQ

About Us

What is Clos?

Clos is your personal wine import platform. Experience the region, tour the vineyards, & meet the winemakers. Stake your space in our shipping container. We handle the logistics. You enjoy the wine.

Do you offer a subscription service?

We do not offer a subscription service at this time but are exploring new buying options all the time. Check back early and often.

Do you host events?

We are working on a number of exciting events & partnerships to bring the Clos community together. Sign up for our newsletter to stay up to date.

Wine

Why order from Clos?

Buying wine is confusing. We make it easy. Our bottles are exclusive. Buy directly from the winery & cut out the middlemen. Experience better wines at better prices - bottles you won’t find on the shelf anywhere else.

Why are there so few bottles for sale?

We have curated a selection of twelve wines to give you an intimate assortment of the ‘need to know’ wines from our featured region. By focusing on twelve wines, you develop your own perspective, one region at a time. We feature only wines we are certain you’ll love.

Why do you feature one region at a time?

Geography & culture are a significant component in understanding wine. We focus on one region at a time to give you a comprehensive understanding of the region. We hope to take you to regions you’ve never heard of. Become a “wine snob” (no, please don’t) & we’ll keep heading to new places!

Which Regions are on the horizon?

We want to take you to places that you’d never consider grow wine. Have a place in mind? Drop us a line.

How do you select the winemakers?

We trust our guts. We also taste hundreds of wines to bring you the gems. Wine sourcing is spontaneous & serendipitous. We’ve been personally blown away by each bottle before it was selected & the chance circumstances that led us to each individual. We take pride in finding wineries that are small & hard to find.

What if I can’t decide what to order?

We prepare three curated cases (a full case of 12 bottles & two half cases of 6) to give you some well rounded options & help you decide. The wines are limited in availability, we recommend two bottles of each wine, one for tasting & one for sharing.

I’m a winemaker and I’d like to be featured. Who can I contact?

We’d love to hear from you. Please email us at [email protected]

Ordering

How much does shipping cost?

Nil. Nada. Nothing.

How is shipping free??

Why is the sky blue? By connecting you directly with winemakers, we cut out the middlemen and pass the savings directly on to you.

Is there a minimum order quantity?

Yes, six bottles of your choice. A minimum of six bottles supports our philosophy of learning, sharing, & understanding the wines of a region. The best thing about wine is supporting the winemaker & the company you share it with.

Can I mix & match a personalized case?

Yes, we encourage it. The best way to understand a region is to experience a range of its wines.

Do I need to be home to accept delivery of my order?

All orders require an adult signature & person 21 years of age or older to be present.

How is sales tax calculated?

Sales tax is 8.75% and is only applied to orders delivered to New York state

What is your return policy?

Unfortunately, we cannot accept returns at this time.

How can I cancel my order?

Email [email protected] & we’ll help you get it sorted.

Can I send the wine as a gift?

Yeah! That’s nice of you.

How long does it take to receive my order?

Region sales close upon reaching container capacity. All orders originate overseas with an expected turnaround of approximately 8 weeks at present. We appreciate your patience. It’s worth the wait.